Making a withdrawal

You can elect to withdraw a lump sum from your pension any time that you choose, up to 100% of your account balance.

Note this option is not available if you have taken out a Transition to Retirement Pension. 

The tax payable in relation to any lump sum commutation will vary depending upon certain factors such as your age.

To make a lump sum withdrawal you can either:

  • phone HIP on 1300 654 099 and we will post a withdrawal  form to you to complete
  • download the form from the website


From 12 December 2007, the Trustee will be required to carry out proof of identity procedures before cashing a superannuation benefit or making pension payments. 

These requirements arise under the Government’s Anti-Money Laundering and Counter Terrorism Financing legislation.  HIP will be required to collect customer identification information and to verify it by reference to a reliable independent source.  You will be notified of these procedures when making a withdrawal.  If you do not provide the information or we are unable to verify the information as required, your payment may be delayed.